FAQ

How to Join in on the conference day?

On the day of the conference, joining is easy! Follow these steps to ensure a smooth experience:

  1. Check Your Email: Prior to the conference, you will receive an email with detailed instructions on how to join. This email will include the Zoom link for the conference, the meeting ID, and the passcode if required.
  2. Download Zoom: If you haven’t already, make sure to download the Zoom application on your computer or mobile device. You can download it from zoom.us/download.
  3. Open the Email: On the day of the conference, open the email containing the Zoom link.
  4. Click the Zoom Link: Click on the provided Zoom link. This will automatically open the Zoom application and take you to the conference meeting.
  5. Enter Meeting ID and Passcode: If prompted, enter the meeting ID and passcode provided in the email.
  6. Join the Meeting: Once you’ve entered the necessary information, click “Join Meeting.” You may need to wait for the host to admit you into the conference.
  7. Check Audio and Video Settings: Ensure your audio and video settings are properly configured. You can do this by clicking on the microphone and camera icons at the bottom left of the Zoom window.
  8. Participate and Enjoy: You’re all set! Enjoy the conference and feel free to participate in sessions, ask questions, and engage with other attendees.

If you encounter any issues or have questions, please refer to the email instructions or contact our support team for assistance. We’re here to help!

How to refund a ticket?

  • Attendees can cancel their tickets for a full refund up to 30 days before the event.
  • Requests 29 days or less of the event may not receive a refund.
  • All refund requests must be in writing within 30 days before the event with a reason for requesting a refund.

How to buy a conference ticket? What forms of payment is accepted? Invoice options?

Purchase event tickets by navigating to the home page and scrolling down to the “Buy Tickets” section. Students receive free admission to the conference. Faculty/Staff/Administration can take advantage of our special deals before the conference nears. Payments that can be accepted are Debit/Credit Cards, Visa, Apple Pay, Android Pay, and Link by Stripe.

 

If you would like to pay at a later time or receive an invoice, then please email us at [email protected]

What happens if an event is canceled or postponed?

For postponed events:

  • We will share the new date, time, and program.
  • We will explain registration and refund policies.

For canceled events:

  • Please refer back to our refund processes.

As a paraprofessional (SI Leader, Tutor, etc), how can I present or take part in the conference?

Check our page on submitting a WCSI Conference Proposal. Keep in mind that as we prepare for upcoming conferences, the proposal form may not be available. Please sign up for our newsletter to be informed of any website changes.

As a business, how can we promote a product or advertise during the conference?

Please check our page on becoming a WCSI Conference Sponsor.

Are any students allowed to attend this conference? Not just professionals and paraprofessionals?

All active college students are welcome and can attend at no charge.  Please indicate your college information and all other pertinent information as indicated on the registration page.

Is there an email address to get in touch with the team?

Yes, email us at [email protected]

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